Terms & Conditions

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Below you will find the terms and conditions to follow when booking a repair or service through GD Property Solutions. These are the terms on which we will carry out the work for you. If you have any questions about anything included in these terms & conditions, please let us know. 

Registered office address: 68 Tilburg Road, Canvey Island, Essex, SS8 9ER. 

Company Registration Number: 15387159

VAT Number: 470582386

We have a network of experienced and fully qualified engineers who are subcontracted to work on behalf of GD Property Solutions Ltd. 

1. Appointment Booking Process 

1.1. We will; obtain details of the works to be carried out. 

1.2. We will; confirm the estimated cost for attendance at the time of booking. 

1.3. We will; confirm a suitable time frame for the engineer to attend. 

1.4. We will; require a credit/debit card at the time of booking to secure your appointment.

1.5. We will; debit your card on completion of the visit (unless this is a further works appointment where a deposit can be taken in advance of attendance with your approval). 

2. Our Fees

Our charges are based on either an hourly rate, or fixed rate depending on the nature of works to be undertaken. 

2.1. Hourly rate:

This charge is defined as undertaking diagnostics and/or labour being completed only. This price does not include any materials that may be required, this will be at an additional cost. This charge is set at a minimum of a one hour fee, any additional time that may be required above the initial one hour will be charged as an additional hour. Please note that we will charge for any time spent by our engineer diagnosing the work to be carried out. 

2.2. Fixed rate: 

Some services/works may be set at a fixed charge, this is agreed at time booking. This price does not include any materials that may be required, this will be at an additional cost. 

3. Payments 

We do NOT accept cash. Card details are taken in advance of the booking, this is to safeguard our engineers from carrying cash and to not put them at risk. It is important that all transactions are securely managed within the office and not directly with engineers.

Do not offer cash payments when engineers are in attendance, should this happen this will void ALL terms under this policy and GD Property Solutions Ltd  will not be liable. Funds will only be debited from your account after the engineer has left site, unless we are completing further works where a deposit may be taken in advance with your approval and the remainder of the payment will be debited upon completion of the works. 

4. Failure To Collect Payment 

The total due on the invoice is payable immediately after the engineer has left site. If you do have any issues making the payment, it is very important to get in contact to discuss the matter with us to prevent any further action being taken. You can email us at: info@gdpropertysolutions.co.uk.

5. Appointment Time Frames 

We will make every effort to arrive within the allocated time frame, however we are not liable for any delay or failure to carry out labour/diagnostics due to an event outside of our control e.g. traffic or poor weather conditions. Should we experience any challenges we will be in contact to make you aware. 

6. Access & Safety 

You must ensure the environment is safe for the company and its representatives to carrying out the work. You must ensure you, or an authorised person is onsite to provide access. Failure to ensure safety and/or access could result in services not being undertaken and full charge will be debited as a result. 

7. Permits, Licenses, Regulations And Other Consents 

It is the customer’s duty to ensure suitable permission, permits, licenses and all other consents from the owner/landlord/agent/organisation is obtained prior to works carried out by the company. GD Property Solutions, and/or sub-contractors will not be held responsible, or liable if this has not been obtained.

8. Cancellation Policy

We do not charge a cancellation fee however should you no longer require our services, or need to reschedule it is very important to make us aware immediately. Should the engineer arrive on site at the date/time confirmed the full amount that was quoted within your telephone call will still be debited.

9. Supplying Materials 

If you are supplying materials it is important that they are suitable to carry out the work. In the event that they are not suitable and we are unable to use them to complete the works required you will still be charged the full amount for the service.

10. Guarantees & Warranty 

Workmanship guarantee provided by the company is for labour only, this starts from the work completion date to the 30th day only. Any parts, equipment or components supplied by the company will be covered by their respective manufacturer’s warranty. 

The company’s guarantee will become void if the work/appliance supplied by the company is:

- Subject to misuse or negligence.

- Repaired, tampered with or modified by anyone other than a company representative. The company accepts no liability for materials supplied by the customer or other third parties, and will not accept liability for any damage or faults as a result. 

10.1. The company is unable to guarantee any work in respect of blockages in waste and drainage systems. 

10.2. The company is unable to guarantee any work related to pest control. 

10.3. Any work carried out on behalf of the company by subcontractors will be guaranteed under their own respective policies. 

10.4. The company will not be liable or responsible for any damage from work not fully guaranteed or where recommended work has not been carried out. 

10.5. The company will not guarantee work where the customer has been notified by the company of any related work which requires attention. This also includes any temporary repairs. 

10.6. The customer shall be solely liable for any hazardous situation in respect of Gas Safe regulations, or gas warning notice issued, unless otherwise caused by our Gas Safe operative. 

10.7. All Gas Safe engineers operate under their own Gas Safe registration, and as such are solely responsible for any gas related work and subsequent liability. 

11. Defective Workmanship 

Subject to point 10. and the exclusions listed, the company undertakes to make good and repair any faults in completed work which appears within 30 days of the completion date, to the extent that such faults arises from the breach of the companies obligations under this contract.

All faults must be notified to the company by the customer within this period, and the company or sub-contractors and its insurers must be provided the opportunity to inspect the work and any alleged faults. 

This inspection shall only apply to work carried out and completed by the company that has been paid in full by the customer.

Following the inspection, if it is to be the alleged fault is not the result of any work or service carried out or provided by the company, or is a different issue to what was documented on the original booking the company reserves the right to make a charge to the customer for the inspection visit at its standard rate.

The company reserves the right to not carry out any work where the customer cannot provide sufficient evidence that the work was originally carried out by the company, or where full payment has not been received for the work. 

Exclusions are: 

11.1. Any parts or materials supplied by the company will only be provided with the manufacturers or suppliers guarantee, and are not guaranteed by the company. 

11.2. Any faults resulting from the misuse or faulty workmanship by the customer or any other third party's working for or under the direction of the customer. 

11.3. Any structural defects, such as but not limited to subsidence and its resultant effect. 

11.4. Any damage to drainage systems caused by any outside force or root penetration. 

Should you find any issues with works undertaken please contact us immediately. You can email us at: info@gdpropertysolutions.co.uk

12. Force Majeure

The company will use all reasonable efforts to carry out and complete the works on time, but shall not be liable to the customer or any third party if the works prove impossible due to events or circumstances beyond the company’s reasonable control. 

13. Disputes 

Please do get in touch if you have any concerns. You can contact us via the following methods:

a) You can email us: info@gdpropertysolutions.co.uk.

b) You can write to us: GD Property Solutions Ltd, 68 Tilburg Road, Canvey Island, Essex, SS8 9ER.

14. Call Recording

Calls may be recorded for training and monitoring purposes.

15. Data Protection 

All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation "GDPR" and your rights under the GDPR.

16. Changes To Terms And Conditions

GD Property Solutions Ltd may change these terms and conditions from time to time without notice. You should check these terms and conditions regularly. Your continued use of this website will be deemed to be acceptance of the updated or amended terms. 

17. Governing Law 

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute you have which relates to these terms and conditions, or your use of GD Property Solutions Ltd, will be subject to the exclusive jurisdiction of the courts of England and Wales.